Reports have been received of a "phishing” scam initiated via phone, targeting members of numerous local credit unions, including OnPoint. The pre-recorded message claims that the member’s Visa Debit Card has been deactivated and provides a phone number to call to reactivate the card. Upon calling the number, the member is asked to provide sensitive information to reactivate their card.
For your protection, please know that OnPoint will never initiate a request for sensitive information via phone, email, or text message (i.e. Social Security, Telephone Teller PIN, passwords, account numbers, etc.). If you receive communication of this sort that requests this type of sensitive information, please be suspicious of the request, do not provide the requested information, and contact OnPoint directly if necessary.