How can I dispute a charge on my credit card?

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Please contact OnPoint’s Cardholder Services at 1.866.820.3101 in order to file a claim against a transaction, deactivate your credit card, or issue a new credit card to you. You can also freeze your OnPoint credit card within Digital Banking. (Please note, this will prevent all transactions from posting to the card, not just those from the merchant in question.) To do this, simply log in and select your card within the Credit Card Management tile on the right side. On mobile, first select the "More" button on the right to access Credit Card Management.

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Select Messages within Digital Banking
if you need to include sensitive information.

Call with questions.

503.228.7077 or 800.527.3932
M-F 7 a.m.-7 p.m., Sat. 9 a.m.-3 p.m.

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(please do not include sensitive information)

Note: Email should not be used to share important or sensitive information.

The security and privacy of your information is important to us. When communicating with us via email please do not send any information that is considered confidential or sensitive in nature. If you need to communicate any personal information (account numbers, social security number, etc.) please feel free to call the number listed in my profile or contact OnPoint Member Services at 503.228.7077 or 800.527.3932.

 

 

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