Question 1

When will I use my oldest member number after the consolidation?

Accepted Answer

You may use your oldest member number to reference your account when you visit or call us; however, we can also reference your accounts using other identifying information such as your name and tax ID number. You'll also use your oldest member number when accessing the Telephone Teller system.

Question 2

Why is OnPoint consolidating memberships?

Accepted Answer

By consolidating your accounts under your oldest membership number, staff will have a view into all your accounts at once, so they can help you can get your banking done easily and more efficiently. You'll also benefit from the switch to a single statement documenting all your deposit account transactions, which provides better security and privacy for your information.

Question 3

Do my secondary member numbers go away?

Accepted Answer

Not entirely. Secondary member numbers will combine with a short product code to create a new Account Number for each of their existing associated non-checking deposit or loan accounts (a savings account number for secondary member number 999999 might read as 9999990001). You will need these Account Numbers for important transactions such as Member to Member transfers, wires, and more.

Question 4

Does membership consolidation impact the Telephone Teller?

Accepted Answer

Yes, you'll now be able to use either your oldest member number or a full account number to log in. Be sure to listen carefully to the menu, as some options and services may have changed.

This takes effect on May 1st, 2023.

The first time you access the Telephone Teller system after the update, you'll need to verify your identity and process a PIN change, as your previous PIN will not be retained. Once you change the PIN under your member number or any account number, it will be linked to all account numbers under your name.

Question 5

How do I find my new account numbers?

Accepted Answer

You'll be able to look up your new account number in Online Banking the same way as you do today.

Log in and select the account you'd like to research.
Select "Details & Settings."
You'll find the "Full Account Number" here.

Question 6

Will an account number change impact my direct deposit?

Accepted Answer

If your existing direct deposit goes to a checking account, then no, as checking account numbers are not changing. However, if you set up a new direct deposit to your savings account, or your employer asks you to verify or update your savings account information, you'll want to provide the updated account number.

Question 7

Will an account number change impact my automatic payments?

Accepted Answer

Any automatic payments you have established should not be impacted, as your checking account number will remain the same. However, to set up new recurring debits from your savings account, you'll need to use the updated account number.

Question 8

Do the new account numbers change how I send or receive Wire Transfers?

Accepted Answer

Yes. If you're using a non-checking deposit account, you'll need to use the new Account Number when initiating a wire or providing incoming wire instructions to a sender.

Question 9

Will anything change with my personal account statements?

Accepted Answer

There will be some modest changes to the design and layout of both your deposit account and loan account statements, but all the same account information will be provided.

For April of 2023, you will receive two statements – one on your normal statement cycle date and another at the end of the month that covers your transactions between the new cycle date and April 30th, 2023.

Deposit Accounts

If you have multiple memberships, you may start to see a single combined statement for all your deposit accounts which share the same tax-reported owenership status and the same mailing address. If you currently have different statement cycle dates, the combined deposit account statements will use the statement cycle date for your oldest membership's deposit accounts.

Loan Accounts

Every loan account will now receive a separate monthly statement. Previously, members with more than one loan (excluding mortgages and credit cards) would receive a single billing statement.
This will not change any of your payment due dates, although it may slightly change the approximate date each month that you receive your statement(s).

Question 10

Are there any changes I should know about regarding transactions, account access, and other services?

Accepted Answer

While not every member will be impacted, you might notice some changes with:

Member to Member Transfers
Wire transfers
Accessing a Home Equity Line of Credit or Personal Line of Credit
Transaction descriptions
Weekend transaction posting
Overdraft Protection
Processing order
Fee updates
Telephone Teller

Question 11

What information do I need to transfer money to another member?

Accepted Answer

Transferring to another OnPoint member, whether through Digital Banking, at a branch, or over the phone with our Contact Center, will now require an Account Number to specify the transfer's destination, as opposed to the previous combination of Member Number and Account or Loan Number.

When adding a new member in Digital Banking for either a single or recurring transfer, you will also need to verify the email address they have on file with OnPoint. This provides additional verification that you've entered the correct destination account.

Question 12

Can I still access my Home Equity Line of Credit or Personal Line of Credit at an ATM?

Accepted Answer

As of May 1st, you will no longer have the option to get cash directly from a Home Equity Line of Credit (HELOC) or Personal Line of Credit (PLOC) at an ATM. However, you can still easily access the funds you need by first using Digital Banking to transfer funds from your line of credit to your checking account, and then you could withdraw cash from your checking account at an ATM.

Question 13

Can I still use convenience checks for my Home Equity Line of Credit or Personal Line of Credit?

Accepted Answer

Convenience checks for a Home Equity Line of Credit or Personal Line of Credit will no longer be offered as of May 1st, 2023.
We will continue to honor outstanding convenience checks for HELOCs but will not order additional checks.
Any outstanding convenience checks for a PLOC will be returned after May 1st, 2023.

Question 14

Will there be any changes to when transactions post on weekends?

Accepted Answer

Yes. Depending on when we receive the transaction information, certain electronic transactions for your account that would previously not have posted until the next business day may now post on a weekend day. Examples include Digital Banking transfers between OnPoint checking accounts, or between an OnPoint checking account and an OnPoint loan. This also includes recurring transfers set up by OnPoint on your behalf. Also, ATM transactions made on the weekend will now be dated the same day, rather than the next business day.

This does not include ACH deposits or debits, external transfers, or wire transfers, all of which will still post only on a Federal Reserve business day.

Question 15

Are there any changes to the Overdraft Transfer Service?

Accepted Answer

Yes. There are two primary changes you might notice.

We have eliminated the transfer fee, and overdraft transfers for ACH and Checks are no longer processed immediately, but at the end of the day before your ACH or check transaction is completed.

Your default draw order should remain the same. To make any changes to your Overdraft Transfer service, please visit us in the branch or call us.

Question 16

Are there any changes with overdrafting?

Accepted Answer

There are a couple of small changes to overdrafting. Here's what you need to know about this service:

You can overdraft with an ACH/Check only, not debit card transactions.
Overdraft fee is $20 per item paid, with a maximum of three fees per day – reduced from 5 fees.
Overdraft fee will not be charged if overdrawn $10 or less – increased from a $5 threshold.
Daily check and ACH transactions will post in check number order from lowest to highest.

Question 17

What's the processing order for transactions?

Accepted Answer

We generally process items in the order we receive them with the exception of processing checks. When our systems can read the check number, we process them sequentially by check number. As an example, on the same business day we receive three checks that were not cashed at a teller with check numbers 501, 510, and 515. Our system would subtract 501 first, then 510, and then 515.

Question 18

Are there any changes to fees?

Accepted Answer

Several fees are being eliminated as of May 1, while some accounts will see changes to when or how fees are applied. We'll be directly contacting members who will start seeing a fee or whose fee date will change. Below you will find some of the upcoming changes. Please be sure to check out the full updated schedule of fees as of May 1, 2023.

Examples of fee changes:
Table showing fee changes

Question 19

Why is the new HELOC Annual Fee so much higher?

Accepted Answer

This decision was based on a peer analysis and the average annual fee for HELOCs in our market. The $75 fee is in line with what others charge (in our market) for the convenience and maintenance of a HELOC. Our closest competitor is US Bank and they charge a $90 HELOC Annual Fee (as of 3/20/23).

At the same time as the Annual Fee is being increased (for new HELOCs only), we've also eliminated the Fixed Portion and Rollback fees, to give you more flexibility than ever when it comes to managing your HELOC. Additionally, if you have Bundle Rewards with OnPoint, you will pay no closing costs when you open a HELOC.

Question 20

Does the new Annual Fee apply to existing HELOCs?

Accepted Answer

No. We've eliminated the Annual Fee for all HELOCs open before May 1st, 2023. However, if you refinance your existing HELOC, that opens a new HELOC that would be subject to the Annual Fee.

Question 21

Can multiple users on an account use the same PIN for Telephone Teller?

Accepted Answer

No, each individual associated with an account will need their own PIN for Telephone Teller.

Question 22

Can members transfer to other members using the Telephone Teller system?

Accepted Answer

No, members can only transfer between their own accounts in the Telephone Teller system.

Question 23

How do I sign in to the Telephone Teller if I'm not the tax-reported owner on the account?

Accepted Answer

If you're not the tax-reported owner on an account, you'll use the full account number as well as your Social Security number to access the account in Telephone Teller.

Question 24

How will membership consolidation work?

Accepted Answer

Let's say you currently have two personal memberships for which you have the same ownership role: an individual membership (we'll use fictional member number 9999998) with a Regular Savings and a joint membership with your spouse (fictional member number 9999999) which also has a Regular Savings, and each account has a $5 Share Hold. You opened your individual membership first.

As your oldest member number (opened the earliest), 9999998 will become your member number of record.
The Regular Savings under 9999999 will be renamed as a Secondary Savings, to distinguish it from the Regular Savings under 999998. The $5 Share Hold will disappear from this account.
Each non-checking deposit account (savings, CD, loan) on both memberships will have a new Account Number, made up of a member number plus a product code. For example, 99999980001 for the Regular Savings and 99999990001 for the Secondary Savings. You will notice account number changes even if you only have one membership.
You'll use either the oldest member number (9999998) or any full Account Number to reference your accounts when you call us, visit the branch, or use the Telephone Teller system.
As long as you had the same mailing address for both 9999998 and 9999999, you'll start getting a single statement each month for all your deposit accounts, on the same statement cycle as you have had since the beginning with 9999998.

Question 25

What's different with overdraft transfers for ACH and Check transactions?

Accepted Answer

Overdraft transfers from your draw accounts and credit cards no longer happen in real time for checks or ACH transactions. Instead, these transactions will show as pending in your checking account, which will have a temporary negative balance until the evening when overdraft transfers will process and bring the account balance to zero. If funds are from a draw account, funds will be placed on hold in the draw account until the transfer takes place.

Overdraft transfers still occur in real time for ATM/debit card transactions.

Question 26

What systems are being updated?

Accepted Answer

We're updating internal systems and administrative tools used by our staff. While most services will remain unchanged, some members will see changes with certain account type names and numbers that may impact certain types of transactions.

Account type	Account number (before update)	Account number (after update)
The above examples use a fictional member number of 9999999.
Account type Checking	Account number (before update) 99999995 (as shown on the bottom of your checks)	Account number (after update) 99999995 (no change)
Account type Savings	Account number (before update) 9999999-1	Account number (after update) 99999990001
Account type CD	Account number (before update) 9999999-12	Account number (after update) 99999990012
Account type Auto loan	Account number (before update) 9999999-143	Account number (after update) 99999990143

Account numbers

Memberships

Statements

Account names

Memberships

Statements

Account Names

FAQs—What changed after the system update?