Protecting Your Finances as the Country Reopens

Press Release

PORTLAND, Ore. June 9, 2020—As the country reopens one county at a time, individuals and businesses continue to face complex financial challenges—many for the first time. OnPoint Community Credit Union is working to ensure the communities it serves across Oregon and Southwest Washington are equipped with the latest information to navigate the financial road ahead.

“The COVID-19 pandemic has required our communities to quickly navigate financial setbacks while fending off a sharp increase in fraud,” said Rob Stuart, President and Chief Executive Officer, OnPoint Community Credit Union. “OnPoint is closely monitoring the various trends and precautions, and is working to ensure everyone in Oregon and Southwest Washington has the information they need to face these evolving challenges.”

Below are three OnPoint personal finance tips based on the latest developments and commonly asked member questions:

Scammers use social engineering to access consumer Venmo and Zelle accounts
OnPoint, along with financial institutions across the nation, has reported three to four times more fraud complaints than average since the COVID-19 pandemic began in February. The Federal Bureau of Investigation’s Cyber Division recently reported 3,000-4,000 cybersecurity complaints each day, a major jump from the 1,000 complaints per day prior to COVID-19.

The latest scam targets users of popular peer-to-peer money transfer services such as Venmo, Paypal and Zelle. It involves a scammer posing as a financial institution, texting individuals with a warning about suspicious debit card activity. They will then ask for digital banking credentials and, if successful, will immediately log into digital banking accounts and transfer money elsewhere using peer-to-peer money transfer services.

How can consumers protect themselves? OnPoint warns that you should never share online credentials, PINs, Social Security numbers, or any other personal information over text or by phone to anyone—even if they claim to be from your financial institution. Credit union and bank employees will never ask for credentials or personal information in this manner. If you think you have been a victim of this scam or any other fraudulent activity, contact your financial institution immediately.

Click here to learn more about protecting yourself from fraud.

A warning against making large cash withdrawals
The financial services industry has experienced a spike in individuals withdrawing large sums of cash, sometimes more than $150,000 at a time, to stockpile at home for safe-keeping.

While home may seem like the most secure place in a crisis, many are not aware that homeowners’ insurance policies rarely cover cash. That means if your house burns down or is burglarized, you risk losing it all.

Money is safest when stored at a credit union or bank that is federally insured by the National Credit Union Administration (NCUA) or the Federal Deposit Insurance Corporation (FDIC). OnPoint encourages those who may be thinking about withdrawing a large sum of money to check with their homeowner’s or renter’s insurance provider to see what kind of protection, if any, they offer for large amounts of cash.

Contactless payments cut COVID-19 transmission and fraud
With health experts advising us to touch as little as possible, financial institutions and merchants are expanding contactless payment offerings. In addition to slowing the spread of COVID-19, utilizing contactless payment options also cuts down on fraud.

The traditional method of swiping a debit or credit card transmits the cardholder’s name, three-digit security code and zip code. In contrast, contactless technology generates a one-time code to identify the transaction. Mobile wallets such as Apple Pay, Android Pay or Samsung Pay require a fingerprint, face ID or passcode to unlock the contactless payment capability.

All OnPoint debit and credit cards offer contactless payments with Apple Pay, Google Pay or Samsung Pay. OnPoint encourages consumers to explore what contactless options their financial institution offers and utilize the technology whenever possible to protect your family’s finances and health.

How OnPoint can help
OnPoint is working with its members on an individual basis to address their specific needs. Special offers currently include:

  • No Minimum Payments Due through June for most OnPoint credit cards.
  • Skip Pay to allow qualified members to skip their June auto, personal, home equity line of credit (HELOC), and small business loan payments with no fees.
  • SBA Paycheck Protection Program loans. OnPoint is currently accepting new, completed applications for the Small Business Administration (SBA) Paycheck Protection Program loan from new and existing business members.
  • 2020 Member Assistance Loan at 0% interest to help eligible members relieve some of the financial burdens experienced by the COVID-19 pandemic.
  • Mortgage forbearance allows members to defer mortgage payments for up to 120 days. Members should note that they will be required to bring the loan current, commit to a repayment plan, or qualify for a loan modification at the end of the forbearance agreement.
  • Waived CD early withdrawal penalty through June 30.

To learn more about how OnPoint is supporting members, employees and the community throughout the COVID-19 crisis, please visit

OnPoint Community Credit Union is the largest credit union in Oregon, serving more than 400,000 members and with assets of $6.5 billion. Founded in 1932, OnPoint Community Credit Union’s membership is available to anyone who lives or works in one of 28 Oregon counties (Benton, Clackamas, Clatsop, Columbia, Coos, Crook, Curry, Deschutes, Douglas, Gilliam, Hood River, Jackson, Jefferson, Josephine, Klamath, Lane, Lincoln, Linn, Marion, Morrow, Multnomah, Polk, Sherman, Tillamook, Wasco, Washington, Wheeler and Yamhill) and two Washington counties (Skamania and Clark) and their immediate family members. More information is available at or 503-228-7077 or 800-527-3932.

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