Need to report a lost or stolen Visa card?

We’re here to help.

If your OnPoint Visa credit or debit card was lost or stolen, report it immediately by calling one of the 24-Hour card support numbers listed below.

Call Member Services at 503.228.7077 or 800.527.3932 during normal business hours

Platinum Visa or Platinum Visa with Rewards credit card

Call 866.820.3101

Signature Visa with Rewards credit card

Call 866.820.5831

ATM and debit cards:
after business hours

Call 833.337.6075

ATM and debit cards:
out of the country

Call 614.564.3075 (collect)

Traveling in the U.S. or abroad?

To obtain emergency assistance while traveling (24/7), call the Visa Assistance Center.

If you’re within the U.S.
Call 800.VISA.911 (toll-free)

If you’re outside the U.S.
Call 410.581.9994 (collect)

Note: Email should not be used to share important or sensitive information.

The security and privacy of your information is important to us. When communicating with us via email please do not send any information that is considered confidential or sensitive in nature. If you need to communicate any personal information (account numbers, social security number, etc.) please feel free to call the number listed in my profile or contact OnPoint Member Services at 503.228.7077 or 800.527.3932.

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