Member assistance

Online, in-person and over-the-phone. We’re here for you.

Report fraud or a lost or stolen card.

If you experience fraudulent activity on your account, notify OnPoint immediately at 503.228.7077 or 800.527.3932.

Keep your information personal.

OnPoint will never ask for sensitive information via phone, email, or text. This includes requests for passwords, secure access codes, verification codes, PIN or credit/debit card 3-digit codes. For more information on how to identify and report fraud, visit our security center.

OnPoint member assistance-woman using the number on her card to call and discuss potential fraud on her account

Freeze your credit card

Log into digital banking and select the “more” button on the right-hand side to freeze your credit card.

Notify OnPoint

Call us at 503.228.7077 or 800.527.3932. We’ll block your card and help you quickly receive a replacement card.

After hours support

ATM and debit cards
833.337.6075

Platinum Visa credit cards
866.820.3101

Signature Visa credit cards
866.820.5831

International support

ATM and debit cards
614.564.3075 (collect)

Platinum and Signature Visa credit cards
410.581.9994 (collect)


What is my account number and routing number?

OnPoint’s routing number is 323075880; you can also find the routing number along with your account number on your checks. The first nine digits are the routing number and the remaining digits are your account number.

How to find your account number in digital banking.

You can find your full account number within digital banking. Log in, select your desired account and click the details tab. Additional account information will be displayed including your full account number.

When paired with OnPoint’s routing number, your account number can be used to set up direct deposit and make other electronic transactions.

Log into Digital Banking
OnPoint member assistance-young woman making mobile deposit at a local resraurant

Keep your contact info up to date.

Update your contact info including your mailing address, email and phone number in digital banking:

  1. Log in and select Settings from the main menu
  2. Select Update Contact Info, enter your new information, and click Submit.

Keeping your info up to date helps ensure you receive important documentation and avoid unknown address fees.

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Everyone is super nice and has a great work ethic! Helping me replace my card and deposit checks with ease! Alex is the man!

- Jackson M.

Prepare for traveling internationally and domestically.

To protect your accounts from financial loss, OnPoint will freeze your cards if our systems detect suspicious activity. This includes purchases made in places outside your region. Are you planning a trip? Take a few steps before you take off to get your finances in order.

Set travel notifications, access ATMs and foreign currency.

If you plan to use your OnPoint credit and debit cards while traveling, notify OnPoint before you go. Simply log into Digital Banking and select Services from the main menu. Then select Travel Notifications, choose the cards you’ll be traveling with and provide your travel dates and destinations.

Find ATMs around the world that you can access with your VISA debit card. (Please note that these ATMs may not be surcharge-free.)

Prefer to use cash? You can buy and sell foreign currency at your nearest branch or call Member Services to place an order today.

OnPoint member assistance-man traveling internationally looking at Big Ben in London-540x540

90 countries

Foreign currency is available for more than 90 countries.

Buy and sell

It’s easy to purchase and sell foreign currency with OnPoint.

Quick delivery

Orders are ready to pick up within two business days. Expedited shipping options also available.

Exchange rates

Competitive exchange rates, updated daily.

Didn't find what you were looking for? Use site search at the top of every page.

Note: Email should not be used to share important or sensitive information.

The security and privacy of your information is important to us. When communicating with us via email please do not send any information that is considered confidential or sensitive in nature. If you need to communicate any personal information (account numbers, social security number, etc.) please feel free to call the number listed in my profile or contact OnPoint Member Services at 503.228.7077 or 800.527.3932.

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