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Member Assistance

We’re here to help.

FAQs

Report fraud or a lost or stolen card

If you experience fraudulent activity on your account, notify OnPoint immediately at 503.228.7077 or 800.527.3932.

For more information on how to identify and report fraud, visit our security center.

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Freeze your credit card

Log into Digital Banking and select the “more” button on the right-hand side to access the Credit Card Management tool and freeze your credit card.

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Notify OnPoint

Call us at 503.228.7077 or 800.527.3932. We’ll block your card and help you quickly receive a replacement card.

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After hours support

ATM and debit cards
800.264.5578

Platinum Visa credit cards
866.820.3101

Signature Visa credit cards
866.820.5831

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Out of the country support

ATM and debit cards
701.461.0621 (collect)

Platinum and Signature Visa credit cards
410.581.9994 (collect)

 

What is my routing and account number?

OnPoint’s routing number is 323075880. You can find your full account number within Digital Banking. Log in and select the desired account, such as your checking account. Select the “i” icon within the grey search bar to expand your account information. Your Full Account Number will display here.

You can also find the routing and account number at the bottom of your checks. The first nine digits are the routing number and the remaining digits are your account number.

When paired with OnPoint’s routing number, your account number can be used to set up direct deposit and make other electronic transactions.

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close_quote_large Great work ethic! close_quote_large

Everyone is super nice and has a great work ethic! Helping me replace my card and deposit checks with ease! Alex is the man!

- Jackson M.

Update my contact info

Moving soon? You can easily and securely update your contact information – including your mailing address, email address and phone number – within Digital Banking. To do this, log in and select Settings from the main menu. Then select Update Contact Info, enter your new information, and click Submit.

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Be prepared when traveling abroad.

If you plan to use your OnPoint credit and debit cards while traveling, notify OnPoint before you go. Simply log into Digital Banking and select Services from the main menu. Then select Travel Notifications, choose the cards you’ll be traveling with and provide your travel dates and destinations.

Click here to find ATMs around the world that you can access with your VISA debit card. (Please note that these ATMs may not be surcharge-free.)

Prefer to use cash? You can buy and sell foreign currency at your nearest branch or call Member Services to place an order today.

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90 Countries

Foreign currency is available for more than 90 countries.

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Buy and Sell

It’s easy to purchase and sell foreign currency with OnPoint.

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Quick Delivery

Orders are ready to pick up in two business days. Expedited shipping options also available.

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Exchange Rates

Competitive exchange rates, updated daily.

We’re here for you.

Send us a secure message.

If you need to send us sensitive information, please log into Online Banking, select Messages from the main menu and click New Conversation.

Call with questions.

503.228.7077 or 800.527.3932

Monday-Friday, 7:00 a.m. – 7:00 p.m.
Saturday, 9:00 a.m – 1:00 p.m.
All hours are Pacific Time.

Email us.

If you have a general question that does not include sensitive or personal information, send us an email.

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