Digital Banking

The person or company to whom you are sending funds is known as the biller. A biller can be almost any company or person to whom you would send a written check, such as a utility company, a cable TV provider, or even a relative. It may be convenient to set up an automatic payment for a biller so there isn't a need for repeating the same scheduling process each month.

1. Log into Digital Banking and navigate to Bill Payment from the Payments & Transfers tab.
2. You will see your billers listed in the Payment Center.
3. Click the button at the top of the page to Add a Company or Person.
4. Click the name of the biller to see or change their information, such as their address, telephone number, and recent payments.

If you don't activate your Touch ID, Face ID or fingerprint login from the Login Screen you still have the option to activate it within our digital banking app.

1. Sign in to OnPoint's Digital Banking mobile app and tap the Menu button. In the Settings tab, tap Security Preferences.
2. Toggle the Touch ID/Face ID or Fingerprint Login switch from "Off" to "On."
3. Review the information about using fingerprint authentication and tap the Continue button.
4. Enter your login ID and password and tap the Authorize button.

Note: You must have Touch ID/Face ID or Fingerprint enabled on your mobile device before enabling it through our Digital Banking mobile app.

From the main menu, select Log Off, which is the final menu item. On mobile, select the Menu button to display menu options and select Log Off.

If you forget to log off before closing the browser window or navigating to a different website, the system will time out. However, it is still best practice to log off and close all internet browsers before navigating to another website or attempting to sign back in. This is also the best practice when accessing Digital Banking through our mobile app.

If you are unable to sign back into Online Banking or need further assistance, please contact Member Services (M-F 7:00 am - 7:00 pm; Sat. 9:00 am - 1:00 pm) at 503.228.7077 or 800.527.3932.

You can disable Touch ID or Face ID if you no longer prefer to utilize them.

1. Sign in to OnPoint's Digital Banking mobile app and tap the Menu button. In the Settings tab, tap Security Preferences.
2. Toggle the Touch ID/Face ID or Fingerprint Login switch from "On" to "Off"
3. Tap the Yes button to disable the feature.

For best performance when accessing Digital Banking, we recommend you use one of the supported browsers listed here. While other browsers may work, these supported browsers provide the highest level of security, accuracy, and functionality. We also recommend that you enable JavaScript and pop-up windows in your browser for certain features to function properly.

If you wish to change your mobile banking Login ID, you will also be changing your online banking Login ID as they are the same. To change your Login ID, log into Digital Banking and select Settings from the main menu. Select Security Preferences, then select Change Login ID and choose your new Login ID. Note: your Login ID must be between 8 and 32 characters long.

If you don't remember your Login ID or if you are locked out of your account, please call Member Services at 503.228.7077 or 800.527.3932 or visit your nearest branch.

Yes! It's a great idea to regularly update your password.To change your Digital Banking password, follow the steps below:

• Login to Digital Banking
• Select Settings from the main menu
• Select Security Preferences
• Click Change Password
• Complete the fields to change your password

If you are locked out of Digital Banking, please contact Member Services at 503.228.7077 or 800.527.3932 (Monday - Friday 7:00 a.m. - 7:00 p.m., Saturay 9:00 a.m. - 1:00 p.m.) for assistance.

Lockouts occur following 5 failed login attempts.

Yes! If you have a friend or relative who is also a member of OnPoint, the Member to Member transfer option within Digital Banking allows you to send them money instantly. By using their member number, account/loan number and the first three letters of their last name, you can send them electronic payments and link their account for future deposits.

Additionally, you can send and receive money with friends, family and others you trust using Zelle^®^ in OnPoint's Digital Banking. (Note: you must have a bank account in the U.S. to use Zelle.)

Make a Member to Member transfer today!

• Log into Digital Banking
• Select Payments & Transfers from the main menu
• Click Member to Member

If you would like to remove an external account (loan, credit card, or deposit account) that you previously linked from another bank or credit union within your OnPoint Digital Banking profile, complete the following steps:

1. Log into Digital Banking.
2. Select Settings from the main menu (left-hand side).
3. Select Account Preferences.
4. Tap on the account you would like to remove to expand the details.
5. Click the Remove link. (Note: The "Remove" link will only appear on accounts you linked from other external financial institutions.)
6. Confirm you want to remove this account by clicking the Yes, remove button.