At OnPoint, we understand that financial services technology is continually evolving, and the ability to access your accounts — whenever and wherever you are — is important to you. We listened to your needs and are responding by developing an upgraded Digital Banking system with improved features and enhanced security. These new features will benefit you now, while in the future, the upgraded system will also allow us to regularly make enhancements without service disruption.

What's New

  • Enhanced Security — Verify your login with multi-layer security using secure access codes. This also eliminates the need for challenge questions.
  • Touch ID, Fingerprint Login, and Face ID — Quickly and securely access your accounts in the mobile app (if your device supports this feature).
  • Customization — Allows you to nickname, group and hide accounts, giving you control of the information you want front and center.
  • Consistent, Intuitive Experience — The new interface is simple, easy to read, and provides the same basic view regardless of the device you use.
  • Wire Transfers — Send domestic wires without the need to call or visit a branch (note: certain restrictions may apply).

image of login screen

What Stays the Same

photo of mobile deposit

  • Account History — All accounts on which you are an owner will appear in the new Digital Banking, with up to 18 months of transaction history.
  • Bill Payment — Your payment history, payees, and recurring payments will be ready for you in the upgraded system.
  • Scheduled Transfers — Any transfers you have scheduled between OnPoint accounts will continue to function. External transfers and payee history in Popmoney will also carry over.
  • eStatements — If you're signed up for eStatements, those will automatically be available in the new Digital Banking.

How to Prepare

  • Review your contact information and ensure it is accurate. Log into the "Original" online banking and select the Self Service tab. Then review your information within the Personal Information section and update as needed.
  • The current Financial Management tool within the "Original" online banking will not transition to the new Digital Banking. However, the new budgeting tool brings enhanced functionality and a simple, intuitive way to categorize your transactions.

original online banking self service tab

original online banking personal information

New Digital Banking Frequently Asked Questions

  • Why are you moving to a new Digital Banking system?

    At OnPoint, we understand that financial services technology is continually evolving, and the ability to access your accounts — whenever and wherever you are — is important to you. We listened to your needs and are responding by developing an upgraded Digital Banking system with improved features and enhanced security. These new features will benefit you now, while in the future, the upgraded system will also allow us to regularly make enhancements in the future without service disruption.

  • When will Digital Banking be upgraded?

    We have already started enrolling new members and business members in new Digital Banking. In late July, our existing members' information will be converted to the new system.

  • Can I have access to the new Digital Banking prior to the official upgrade in July?

    We have started enrolling new members and business members in the new Digital Banking, and in late July, our existing members' information will be converted to the new system. We highly encourage existing members to access their accounts via the "Original" login until the conversion takes place in July. This will ensure all your existing banking information — including all Bill Payment, recurring payments, and scheduled transfers — smoothly and securely transitions to the new system. If you still require access to the new features before July, please visit your nearest branch or contact Member Services at 503.228.7077 or 800.527.3932 for assistance.

    If you are unable to access your accounts as expected within the Original system, please contact Member Services at 503.228.7077 or 800.527.3932.

  • What features are in the new Digital Banking?
    • Enhanced Security — Verify your login with multi-layer security using secure access codes. This also eliminates the need for challenge questions.
    • Touch ID, Fingerprint Login, and Face ID — Quickly and securely access your accounts in the mobile app (if your device supports this feature).
    • Customization — Allows you to nickname, group and hide accounts, giving you control of the information you want front and center.
    • Consistent, Intuitive Experience — The new interface is simple, easy to read, and provides the same basic view regardless of the device you use.
    • Wire Transfers — Send domestic wires without the need to call or visit a branch (note: certain restrictions may apply).
  • How will I upgrade my Digital Banking?

    You will need to enroll in the new Digital Banking for the first time through a web browser when we begin the upgrade in late July. Upon login, you will be prompted to verify your identity, set up your preferred login ID and password, and select the email address(es) and/or cell phone number(s) where you would like your secure access code delivered.

    After enrolling online, mobile users will need to download the new app from the Apple or Google/Android app stores.

  • Will I use the same login credentials?

    You will choose a unique login ID and password to log into the new Digital Banking system. You will have the option to use the same login ID (if it is not already being used) or create a new one. The first time you access the new system, you will need to verify your identity, set up your preferred login ID and password, and select the email address(es) and/or cell phone number(s) where you would like your secure access code delivered.

  • Can I keep my current login ID and password?

    You can choose to use your current login ID (if it is not already being used) and password. However, changing your password periodically helps keep your information safe, so it may be a good time to create a new one.

  • Will I need to enroll for each membership that I have?

    No. You will access all memberships through one Digital Banking login. The consolidated view will show all memberships in which you are a primary member, joint owner or authorized user.

  • How long will it take for the upgrade in July?

    The "Original" online and mobile banking will become unavailable for a few days in late July while all existing member information is converted to the upgraded system. The first time you log in after member information is moved to the upgraded system, you will be prompted to verify your identity, set up your preferred login ID and password, and select the email address(es) and/or cell phone number(s) where you would like your secure access code delivered. This process should take less than 10 minutes.

  • Can I enroll in the new Digital Banking through the mobile app?

    No, you will need to enroll in the new Digital Banking through a web browser. Once you have completed the enrollment process, you can download the new app and log in using your newly created login ID and password.

  • What about business memberships?

    Business members can enroll today in the new Digital Banking. Business members will have access to enhanced business features, including the ability to create additional users with specific access rights and transaction limits. For more information and to enroll your business in new Digital Banking today, visit onpointcu.com/businessbanking.

  • Will my past eStatements be available?

    Yes, 18 months of eStatements will be available as usual.

  • If I have a transfer scheduled, will it move to the new Digital Banking system?

    Yes, scheduled transfers will be completed as scheduled. However, we strongly encourage you to verify scheduled transfers for accuracy upon first time login.

  • What types of transfers can I make in the new Digital Banking?

    You can transfer to OnPoint accounts for which you are a primary or joint owner or have a member to member transfer previously established. You can also establish transfers to an account at another institution on which you are an owner.

  • Will my account nicknames move to the new Digital Banking?

    Account nicknames created in the "Original" online banking will not move to the new system. However, once you have enrolled in the new Digital Banking, you will be able to create and manage account nicknames.

  • Will my account alerts change?

    Yes, alerts will need to be set up again in the new system. You can choose how and when you’d like to be notified of changes to account balances and transactions, as well as security alerts.

  • Will my Financial Management information be saved?

    We are introducing a new budgeting tool that provides an intuitive layout and improved budgeting features. Your previous budgeting information will not move into the new system. The new budgeting tool will offer similar account aggregation and will have improved options for categorizing and budgeting your financial information. You will be able to link your accounts from other financial institutions within this new feature.

  • Will my direct deposit and automatic transfers still go through?

    Yes. There are no changes to your accounts; therefore, you will still receive your direct deposit(s) and other automatic transfers.