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OnPoint Community Credit Union
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Security

Tips and information to increase your security when banking online
 

Security and Password information

The security of your data is extremely important to OnPoint. As a result, we use several layers of technology to protect your personal and financial information. We also recommend you consider taking the following steps to ensure the security of your financial information at OnPoint:

 

  • Create a unique Online Banking User ID and strong Password. A strong password includes a combination of upper and lower case, letters, numbers, and symbols and is easy for you to remember, but difficult for others to guess.
  • Don’t share your password. Keep it protected and don’t write it down.
  • We suggest you avoid using Password Managers. Even though they seem convenient, Password Managers can create a habit of not changing your passwords regularly. This may make it easier for you to forget your passwords. They can also override new passwords resulting in verification errors. 
  • We recommend you change your Online Banking password regularly. Log in to Online Banking and select the User Options link to change your password. OnPoint employees do not have access to your Online Banking password. If you forget your password and need to change it, we can help you by resetting your password. You can also reset your password by using the Forgotten Password instructions found on the Online Banking login page.
  • Use the Sign Off link to end your Online Banking session. Do not simply close your browser window.
  • Consider using security software such as anti-virus, malware, and firewalls. Also keep your computer up to date by checking with your software provider to see if there are software or security updates.
  • Balance your account at least once a month, and report any discrepancies in a timely manner. 

How OnPoint protects you

Individualized password

When you sign up for Online Banking, we ask you to create your own unique User ID and Password.

Intelligent Authentication

As an Online Banking user, you have security questions that our systems will use to validate your identity before gaining access to your accounts online.

Timed log off

Our Online Banking system will automatically log you off after a set amount of time. (The default time is 15 minutes.) This reduces the risk of others accessing your information from your unattended computer.

Firewalls

Our computer systems are protected by a series of powerful firewalls that block unauthorized entry.

Encryption

OnPoint's Network Solutions Extended Validation certificate enables the strongest SSL encryption available, including premium security protections:

  • Up to 256-bit SSL encryption.

Constant surveillance
OnPoint’s Technology group maintains and monitors all security systems to make sure that your accounts are safe and secure.

Technology updates

OnPoint is committed to keeping up with and utilizing the latest technology to ensure your account security in the face of constantly evolving online threats.

Report scams

Do not open
emails from unknown sources – delete them! You may want to report the scam to the organization named in the e-mail, report it to the Federal Trade Commission (FTC), or forward the suspicious email to the FTC at spam@uce.gov. If OnPoint is named in the scam, forward the email to info@onpointcu.com.

Other Resources

  • See our Fraud Protection section for information on scams, viruses, passwords, identity theft, and other important topics.
  • Learn about OnPoint’s Privacy Policy.
  • For more information about Online Banking, please visit our Online Banking page.

Special tips for our business members
OnPoint highly recommends our business members perform a risk assessment at least annually. Control mechanisms to implement for mitigating risk should include but not limited to:

  • Strong passwords
  • Anti-Virus and Malware Protection
  • Firewalls
  • Make sure your computer is up to date with the latest security software.

Commercial customer education is one of the driving forces behind the updated online authentication guidance issued by the Federal Financial Institutions Examination Council.