Coronavirus (COVID-19) Response

We're here to support our members, employees and community.

Supporting Our Members

As our communities respond and we collectively take steps forward, we understand that COVID-19 continues to present many challenges. OnPoint is committed to providing you with the support you need and helping ensure you experience as little disruption as possible.

A photo of the economic stimulus check that was sent to US citizens during the covid-19/coronavirus quarantine

Advance Child Tax Credits

The IRS is offering advance payments of the Child Tax Credit to eligible families. If you believe you qualify, please visit irs.gov/childtaxcredit2021. Then click Manage Payments and provide your account information for direct deposit.

Find your routing and account number
Young millennial using mobile phone to view online banking.

Digital Banking

Access your accounts anytime, anywhere with Digital Banking. Update your contact information, manage your accounts, deposit checks, pay bills, transfer funds, make person-to-person payments and more. And when you need to leave the house, safely make contactless payments with Apple Pay, Google Pay and Samsung Pay.

Log in today
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Education & Assistance

Get helpful tips, budgeting tools and free access to personalized financial resources with Enrich powered by OnPoint.

If you are experiencing a hardship, please let us know as soon as possible and we will work with you to review your situation and provide options, such as a mortgage forbearance or loan deferments.

Contact Us
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Investment Advice

Our experienced team of financial advisors are available to provide sound investment advice and answer your questions about how current market conditions could affect your retirement.*

request a complimentary consultation

Branch Access

All OnPoint branches are open, fully staffed, and operating under normal business hours, ready to aid you in any way we can. OnPoint ATMs and branch night drops are also available 24/7.

Find a branch or ATM    Schedule an appointment

For anytime, anywhere access to your accounts, log into Digital Banking and the OnPoint Mobile app. Make mobile deposits, account transfers, loan payments and more.

Log in today

Coburg Road Branch Exterior

Protect Yourself from Scams and Fraud During COVID-19

Protecting yourself from fraud is now more important than ever. Please be aware scammers are attempting to use the Coronavirus pandemic to access sensitive information using common scams.

One current example is a scenario where a scammer will call claiming to be from OnPoint’s fraud department to verify potential fraudulent transactions. They may provide some of the member’s personal information or even spoof caller ID in an attempt to request additional sensitive information.

Learn more about other known COVID-19 fraud and scams
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Know that OnPoint will never share personally identifiable information to verify your identity and we will never ask for sensitive information such as your credit/debit card PIN, three-digit code, online banking password or secure access code.

Keep your information safe

  • Do your research and do not share your personal information.
  • Keep tabs on your credit at www.annualcreditreport.com. Your credit report is free to view every week until April 2022, instead of once a year.
  • When reviewing emails and texts, avoid clicking on links from sources you don’t know, look for suspicious addresses in the “return” and “sent from” paths, and check for spelling and grammar mistakes.
  • Go directly to the government agency, organization, or company website rather than clicking on links sent to you.
  • Be sure your personal computer is updated with the latest manufacturer’s patches.
  • Consider reviewing information and tips provided by the Federal Trade Commission.

Do you believe you may have been a victim of fraud?
contact us immediately and help protect your finances

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Supporting Our Employees

One of our guiding principles is to vest employees with the authority to deliver superior service and advice. An integral part of this principle includes providing additional support for our employees during this current environment, including:

  • Offering work-from-home opportunities for a number of employees
  • Practicing social distancing and providing alternate physical work locations
  • Providing additional hours of paid time off for employees impacted by the COVID-19 virus
  • Routine cleaning and sanitation measures for all workspaces
  • HR support and assistance for employee needs during the COVID-19 pandemic
Two OnPoint employees working at a drive-thru winow, with masks

Supporting Our Community

OnPoint continues to support local organizations making a difference in our community despite the complexities and ongoing challenges brought on by COVID-19. Each year, OnPoint’s annual employee giving campaign donates $100 on behalf of each of its employees to select organizations that are making a difference in the community. This year, the campaign resulted in total donations of over $100,000 to local non-profits.

Girls Inc. of the Pacific Northwest – As the leading voice for girls in the region, Girls Inc. of the Pacific Northwest supports and inspires underserved girls in Portland, Vancouver, and Seattle to be strong, smart, and bold through life-changing programs and experiences for youth ages 6-18. OnPoint’s donation will help support Girls Inc. programs that are centered around holistic youth development as participants learn to value their whole selves, discover and develop their inherent strengths, and receive the support they need to navigate challenges. Learn more and support Girls Inc. of the Pacific Northwest.

NAYA (Native American Youth and Family Center) – Since 1974, the Native American Youth and Family Center has provided culturally-specific programs and services that guide Native American people toward personal success and balance through cultural empowerment. NAYA’s services foster a holistic, healthy, and family-driven environment for Native Americans across the Portland Metro Area. Find out how you can support NAYA.

Hacienda CDC – Formed in 1986, Hacienda CDC provides safe, stable homes for over 1,500 individuals each year and has developed nine low-income properties across the Portland Metro Area. Hacienda CDC also developed the Portland Mercado in the Foster-Powell neighborhood, Portland’s first Latino public market home to 60+ businesses that bring together diverse cultures through food, art, and entertainment. Learn more about Hacienda CDC.

Young girls work on a science experiment as part of the Girls Inc program.

How You Can Provide Support

We understand that many people in our community continue to be impacted by the COVID-19 pandemic, and many organizations providing vital services continue to need extra support in order to offer their assistance to those in need. Here are a few additional organizations you can support with donations or volunteer your time:

Young girl helps at food bank holding bag of oranges
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OnPoint account support and contact information.

Visit Member Assistance open_bracket

Disclosures

*Securities offered through Raymond James Financial Services, Inc., Member FINRA/SIPC, and are not insured by credit union insurance, the NCUA, or any other government agency, are not deposits or obligations of the credit union, are not guaranteed by the credit union, and are subject to risks, including the possible loss of principal. OnPoint Community Credit Union and OnPoint Wealth Management & Investment Services are not registered broker/dealers and are independent of Raymond James Financial Services. Investment advisory services offered through Raymond James Financial Services Advisors, Inc.

Raymond James financial advisors may only conduct business with residents of the states and/or jurisdictions for which they are properly registered. Therefore, a response to a request for information may be delayed. Please note that not all of the investments and services mentioned are available in every state. Investors outside of the United States are subject to securities and tax regulations within their applicable jurisdictions that are not addressed on this site. Contact your local Raymond James office for information and availability.

Links are being provided for information purposes only. Raymond James is not affiliated with and does not endorse, authorize or sponsor any of the listed websites or their respective sponsors. Raymond James is not responsible for the content of any website or the collection or use of information regarding any website’s users and/or members.

https://www.raymondjames.com/privacy-security-and-account-protection/privacy-notice

https://brokercheck.finra.org/

Note: Email should not be used to share important or sensitive information.

The security and privacy of your information is important to us. When communicating with us via email please do not send any information that is considered confidential or sensitive in nature. If you need to communicate any personal information (account numbers, social security number, etc.) please feel free to call the number listed in my profile or contact OnPoint Member Services at 503.228.7077 or 800.527.3932.

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The website you are about to visit is the responsibility of the party providing the site. Any transactions you enter into through this third-party site are solely between you and that vendor, merchant or other party. OnPoint’s Privacy Policy does not apply to this third-party site, and for further information you should consult the privacy disclosures of this site.

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