Digital Banking
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- What is the Digital Banking Activity Center?
- What account details can I see with Digital Banking?
- How do I set account preferences in Digital Banking?
- How can I edit my account groups in Digital Banking?
- What types of alerts can I view in Digital Banking?
- How do I set account alerts in Digital Banking?
- How do I link someones OnPoint account?
- How do I cancel a transaction in the Digital Banking Activity Center?
- How do I edit a transaction in the Digital Banking Activity Center?
- How do I enroll in text banking?
- How do I make OnPoint my default card in Apple Pay?
- How do I make OnPoint my default card in Android Pay?
- How do I make OnPoint my default card in Samsung Pay?
- How do I sign in to Digital Banking?
- How can I look up my account balance?
- How do I connect Quicken or QuickBooks to my OnPoint account?
- Ive downloaded the Mobile Banking app from the iTunes App Store or Google Play How do I log into OnPoints Mobile Banking app?
- How do I change my address?
- How can I put a nickname on my account?
- How do I change my Mobile or Online Banking Login ID?
- How do I log out of Digital Banking?
Digital Banking Support
- How do I find branch locations from Digital Banking?
- What types of transactions can I complete in Digital Banking?
- How can I navigate the Digital Banking home page?
- How do I set up banking from my Apple watch?
- How do I view my account balances and transactions from my Apple watch?
- I forgot my user ID How do I request a new one?
- How do I transfer funds in Digital Banking?
- What browser do I need to access Digital Banking?
- What account transactions can I complete using Online Banking?
- If I am a joint owner on an account can both owners enroll in Mobile Banking?
- Can I use Mobile Banking if I dont use Online Banking?
- Are check images available when the check is deposited through the Mobile Deposit feature?
- Where do I download OnPoints Mobile Banking app?
- What are your terms and conditions for Online Banking?
Digital Banking Transfer
- How can I make a transfer to my account at another bank or credit union?
- What types of transfers can I make in Digital Banking?
- How can I perform a Quick Transfer in Digital Banking?
- How are external accounts verified for external transfers in Digital Banking?
- How do I add a personal external account to Digital Banking?
- How can I delete an external account that I linked within my Digital Banking profile?
- Can I make member to member transfers?
Wire Transfers
- How do I create a wire template in Digital Banking?
- How do I delete a wire template in Digital Banking?
- What is an IBAN and when is it required for international wire transfers?
- How do I send a wire transfer?
- What is the daily wire transfer cutoff time?
- How do I edit a wire template in Digital Banking?
- How do I delete a wire recipient in Digital Banking?
- How do I add a wire recipient in Digital Banking?
- What is a wire transfer?
- Is there a way to trace my wire to ensure it reached the beneficiary?
- What information will I need to provide when sending an international wire?
- What are the fees associated with sending a domestic or international wire?
Digital Banking Security
- How secure is my information when making payments with Samsung Pay?
- What if my mobile device or OnPoint card is lost or stolen?
- Are there Online Banking alerts?
- Can I access Online Banking from multiple computers and mobile devices?
- How can I change the delivery method for my secure access code in Digital Banking?
- How do I set a secure Digital Banking Login ID and Password?
- How can I protect my Digital Banking information?
- How can I change my login ID in Digital Banking?
- How do I send a secure message in Digital Banking?
- How do I enable Face ID for Mobile Banking?
- How can I change my secure delivery preferences in Digital Banking?
- I am locked out of Digital Banking How do I reset my Digital Banking Password?
- Can I change my Digital Banking password?
- How do I disable Touch ID or Face ID for Mobile Banking?
- How do I enable Touch ID or Face ID for Mobile Banking?
Zelle
- Can I cancel a payment with Zelle?
- Someone sent me money with Zelle how do I receive it?
- What is Zelle?
- Who can I send money to with Zelle?
- Can I send money to someone whose bank doesnt offer Zelle?
- What types of payments can I make with Zelle?
- How does Zelle work?
- Are there any fees to send money using Zelle?
- Can I use Zelle internationally?
- How long does it take to receive money with Zelle?
- Will the person I send money to through Zelle be notified?
- How do I keep my account protected when using Zelle?
- Is my information with Zelle secure?
- I get an error message when I try to enroll an email address or US mobile number with Zelle How can this be resolved?
- I already use Zelle through the Zelle app or through another financial institution What is the benefit of using Zelle through OnPoints Digital Banking?
Zelle Business
- I believe I have been a victim of a scam Whom should I contact?
- How do I know if my small business is eligible to use Zelle?
- Is my information secure?
- How do I use a Zelle QR code with my small business account?
- Can I reverse or cancel a payment?
- Can I use Zelle internationally?
- Who should I call if I have questions or need help?
- Are there any differences in the experience between using Zelle with my personal bank account versus my small business account?
- Are there any fees to use Zelle with a small business account at OnPoint Community Credit Union??
- Does Zelle or OnPoint Community Credit Union offer purchase protection?
- How do I tell my customers that they can pay me with Zelle?
- What is Zelle?
Card Manager
- I dont see my debit card on Card Manager what do I do?
- I need more assistance who do I call?
- I set online purchases to decline but continued to receive approved transactions from amazon Why did they not get declined?
- Will the Card Manager App work outside the US?
- Can I use Card Manager on a laptop or desktop?
- How long can I keep my card off?
- I love Card Manager Can I manage cards from other Financial Institutions?
- How do I set up alerts?
- Do I need two separate apps?
- Will I be able to view all my transactions?
Bill Payment
- How do I schedule Online Bill Payments?
- How do I cancel a Bill Payment?
- Why cant I login to Bill Payment from Mobile Banking?
- When do Bill Payments come out of my account?
- How do I setup Online Bill Pay?
- What is Bill Payment?
- Do I need to contact the companies or people that I pay if I choose to pay my bills with Bill Payment?
- How do I view Bill History in Digital Banking?
- Which browsers should I use with Bill Payment?
- How do I change or cancel bill payments?
- How do I schedule automatic Online Bill Payments?
- What is the timeframe for scheduling a Bill Payment?
- How do I set up a Biller in Bill Payment?
- How do I sign up for Bill Payment?
- How do I cancel a Bill Payment that has already been processed?
- Which bills can I pay with Online Bill Payment?
- How do I cancel a recurring Bill Payment?
eStatements
- How do I view my eStatements?
- When will you send tax forms 1099-INT to your members?
- Am I able to cancel eStatements and start receiving paper statements again?
- Why do I have to register and sign an agreement to begin receiving eStatements?
- How can I access my tax information?
- How can I get a copy of my statement?
- Why am I receiving emails that my eStatements are ready to view?
- Can I sign up for eStatements and still receive paper statements as well?
- Why do I have an email address for Digital Banking and another one for eStatements?
- Are my past eStatements available?
Personal Finance Management
- How do I manage categories in the Personal Finance Management tool?
- What report widgets can I view in the Personal Finance Management tool?
- How do I generate a budget in the Personal Finance Management tool?
- How do I access the Personal Finance Management tool in Digital Banking?
- How do I link an account in the Personal Finance Management tool?
